Customer Service
USING 'EM:
How do I put the tattoos on? And how do I take them off?
Click on the 'Directions for Use' link on the bottom of our homepage. You can even watch a video if you're re confused!
Can I mix tattoos from different packs?
Absolutely, the more creative the better! Just lay out your tattoos on your shoe before applying them to make sure they fit.
BUYING 'EM:
Can I order over the phone? Do you have a phone number?
Absolutely! While our online system may be a little quicker, we are happy to take your order over the phone as well. You can reach us at:
877-922-TOOS (877-922-8667).
What are my payment options?
We currently accept Visa, Mastercard, and American Express. We won't charge your card until your order ships.
What is my order status?
If you checked out while signed into your User Account: Click on the 'My Account' link at the top of the homepage. After entering your email address and password, you will be able to check your order status. Please click here to contact us.
If you checked out as a Guest: At this time, only orders that were placed while signed into your User Account can be tracked online. We're sorry for the inconvenience. If you would like a status update, please contact us and we'll be happy to help you.
Is your website secure?
Maintaining the security of your personal information is extremely important to us. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology. Off-line information is also protected and is accessible only to those authorized personnel for whom it is necessary to access such information.
GETTING 'EM:
When will my item ship?
All addatoos.com orders will processed and shipped within 48 hours of order confirmation. Package delivery times will vary based on the USPS shipping speed you have elected during checkout.
I live outside the United States, can I still order?
Sure. We will be happy to ship to locations far and wide. Please email us with your order, and we will calculate additional shipping charges.
What's your return policy?
All addatoos.com sales are final. If your product arrived damaged, please refer to the “ My item arrived damaged!” section below.My item arrived damaged!
That's super annoying! Sorry! All items in your order are inspected and deemed to be in gift giving condition by our warehouse before your order is shipped. Please contact us within 14 days of the purchase date if you experience a package missing, damaged during shipment or an item that is defective, missing or incorrect. If an item is damaged during shipping, please notify us immediately at:
info@addatoos or 877-922-TOOS (877-922-8667)
Is there a warranty on your products?
Addatoos shoe tattoos are meant to be temporary, and to be used by active awesome young people. This means that with use over time, the tattoos will experience some wear and tear. For this reason, we include the 'remove-your-too' wipes in our kits and try to keep our costs low so you can reapply new 'toos as desired.
PRIVACY POLICY
Addatoos LLC respects your individual privacy and has put this Privacy Policy in place to communicate how we collect, store, and use your information. The policy applies to information collected through the web site http://www.addatoos.com (the "Site"), and covers the following areas:
The personally identifiable information ("your information") collected by us or by any third party through our web site
Use of your information
Sharing your information
Choices that are available to you with respect to collection, use, and distribution of your information
Security procedures in place to protect the loss, misuse, or alteration of your information and
Correcting any inaccuracies in your information.
- Information Collection and Use
We may collect information from you on the Site in two different ways. First, we may collect anonymous, aggregate information (such as domain name or IP address). This type of information is not linked to any personally identifiable information and is used only in the aggregate to generate statistical reports about the use of our Site. Second, we may request the submission of certain personally identifiable information when you use the services available on the Site or register with us for various updates, products, or services. You are not required to submit personal information, but you may not be able to access all services if you do not submit certain information. For example, when you contact us by e-mail, we may collect your e-mail address and any other information you provide. Likewise, when you sign up for any subscription services, emails, or updates that are offered through our Site, we may collect and retain your name, address, telephone number, and/or e-mail address. We do not collect credit card or other financial information, and you should not send us credit card or financial information. We may also collect and retain other information that you voluntarily submit through our Site. - Cookies
A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies store information about your use of a particular site or service and are typically used to make services more convenient and personalized. We may use anonymous cookies called session cookies to measure traffic patterns to areas of our Site. Session cookies are created each time you visit one of our Sites. They do not remain on your computer after you leave the Site. We may also use personalized cookies when you have registered with the Site to customize your user experience. Personalized cookies are linked to your information and remain on your computer after you leave our Site. - Use of Your Personal Information
We do not sell, rent, or share your information to or with any third party not affiliated with or owned by us, except for trusted third parties who provide services to us. We will not use your information to send you unsolicited commercial offers. We will not give or sell your information for the purpose of sending you unsolicited commercial offers (such as spam) from any third party. However, we may need to contact you for purposes other than marketing. For example, we may need to contact you regarding the status of the Site, updates to this Privacy Policy, or to respond to questions you ask. You may not opt out of these kinds of communications. - Use of Aggregate Information
We may store information that we collect through log files to create a profile of our users. Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track your movement in the aggregate, and gather broad demographic information for aggregate use. Log file data is not linked to personally identifiable information. A profile may be stored detailing how individual customers use the Site. It is used solely for internal purposes, to help us improve the experience of users of the Site. We may share your profile with third parties who assist us in processing the information, analyzing aggregated information, and optimizing our Site. - Disclosure of Personal Information As Required By Law
We will your information when required by law, or if we have a good faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process served on us, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others. - Business Transitions
If we go through a business transition, such as a merger, acquisition by another company, or sale of a portion of your assets, your information may be part of the assets transferred. The information transferred or shared remains subject to the promises made in this Privacy Policy, unless you are notified of new terms. - Links
This Site may contain links to other sites. We are not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every site that collects your information. This Privacy Policy applies solely to information collected by our Site. - Security
We take commercially reasonable precautions to protect your information collected through this Site. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information. When registering for access to a secure area of the Site, we will ask you to select a username and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered Site and close your browser window when you have finished. This is to ensure that others cannot access your information and correspondence when accessing your computer. - Correcting, Updating, Deleting and Deactivating Personal Information
If your information changes, you may contact us at the address below to correct, update, or delete and deactivate our record of your information. - Notification of Changes
If we decide to change this Privacy Policy, we will post the changes here so our users are aware of what information we collect, how we use it, and under what circumstances we disclose it. If we propose to use your information in a manner materially different from that stated at the time of collection, we will notify you by email and by posting a notice on this Site. However, you are responsible for ensuring we have your current working e-mail address in order to receive these updates. If the e-mail address you have given us is incorrect or no longer operable, we will have no further obligation to notify you apart from posting the notice on our Site.
If there are any questions regarding this privacy policy you may contact us using the information below.
info@addatoos.com
Phone: 877-922-TOOS (877-922-8667)
Fax: 818-505-3777
